Last updated September 11, 2026. The honest version: everything is made for you after you order, so please check the size guide before you buy.
Each item is printed and sewn when you order. Most orders leave the facility in 2 to 7 business days. Embroidered items (hats) and all-over-print items (swim, crop tees) sit at the longer end. Busy seasons — November and December especially — can add a few days.
After production, typical delivery is 3 to 5 business days inside the U.S. and 10 to 20 business days internationally. Those are estimates from the carrier, not promises we can control.
You get a confirmation email when you order and a tracking link when it ships. Tracking can take 24 to 48 hours to start updating. If it hasn't moved in a week, email us.
Order several items and they may arrive in separate packages on different days, because different products are made in different facilities. You're not charged extra for that.
Customs duties, import taxes and brokerage fees are set by your country and are your responsibility. We can't estimate them, and we can't refund an order that's refused at customs and destroyed.
Check your address at checkout. If a package comes back to the facility because the address was wrong or nobody claimed it, we'll contact you. Reshipping costs are on the customer in that case. Packages left unclaimed for 30 days are donated.
If your item arrives damaged, defective, misprinted, or it's simply not what you ordered, we'll send a replacement or refund it — your choice. Email [email protected] within 30 days of delivery with your order number, a clear photo of the item showing the problem, and a photo of the packing slip if you still have it. Usually you won't need to mail anything back.
If tracking says delivered and it isn't, check with neighbors and your local carrier first, then email us within 30 days of the estimated delivery date and we'll work it out with the carrier.
Approved refunds go back to the original payment method. Your bank usually posts it within 5 to 10 business days. Original shipping isn't refunded unless the problem was ours.
Email us as fast as you can. If production hasn't started, we can usually change the size or address or cancel. Once it's in production, we can't.
Email [email protected]. A real person answers, usually within one business day.